COVID-19 | Shipping
As the world adjusts to the impact of the coronavirus (COVID-19), shipping is inevitably affected. Every country and region is facing shipping delays of various degrees. The Mecrob team will do our best to keep you updated and informed about your order during this time as new information becomes available.
If you have any questions or concerns about your order, please email us at email@example.com and our team will be happy to assist you, 7 days a week.
Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order. Delays may also occur as a result of customs clearance.
Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time.
Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.
There will be no reshipping arrangement made in case parcels are returned for wrong addresses, incomplete addresses, and returned due to unavailability
Ship to the US:
|Transit Time||Order Value||cost|
|Economy Shipping||10-15 days||＜ $50||$4.99|
|Economy Shipping||10-15 days||≥ $50||Free|
|Express Shipping||7-10 days||＜$300||$14.99|
|Express Shipping||7-10 days||≥ $300||$29.99|
Ship to other country:
|Transit Time||Order Value||cost|
|Economy Shipping||12-15days||＜ $100||$8.99|
|Economy Shipping||12-15days||≥ $100||Free|
Current available countries:
North America: United States, Canada
Note：Please double check any shipping addresses before placing an order to ensure it does not require delivery to Alaska, Hawaii, APO/FPO/military destinations.
Europe:United Kingdom, Germany,France, Italy, Spain,Sweden，Netherlands, Belgium,Portugal, Austria, Romania, Croatia, Norway
Asia: Saudi Arabia、United Arab Emirates、Kuwait、Qatar、Bahrain、Turkey
Note:Neither Saudi Arabia nor the UAE accepts POBOX addresses.
When will I receive my order?
Total Delivery Time = Shipping Time + Transit Time
If your order contains multiple boxes, they will be shipped separate or together（Depends on the shipping warehouse）.
Shipping Time: 1-3 Business Days
Transit Time: 10-15 Business Days
Packages usually reach their destination in 10-15 business days, but occasionally take longer.
Note:Customer/recipient is responsible for customs duties and taxes.
We are always happy to help, but unfortunately, we only have access to the same tracking information you have. Please try to resolve any issue with the carrier directly.
Once you’ve placed an order, you will receive an Order Acknowledgement email to confirm your order details. Once your item ships, you will receive a Shipment Confirmation email including your order number, the carrier's information, the date and time the order was placed, the status of the order, and package tracking numbers for items that have shipped. For the exact locations of your shipment, please access click Track Your Order to enter your logistics number for inquiry.
When your order is shipped, there may be a delay that prevents you from viewing the logistics information immediately. Please understand.
Please ensure your address details are correct as once the parcel is on its way we cannot redirect it. All orders will only be dispatched to the address given at the checkout. It is your responsibility to check and verify.
If all else fails, please contact our support team directly for assistance at firstname.lastname@example.org